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Shipping Information Shipping Information

Do you recommend UPS or Canada Post?
Both companies provide excellent service. In general UPS is faster than Canada Post, however Canada Post is usually cheaper. UPS has excellent tracking features; UPS will automatically email you your tracking number. If packages are lost(a rare event) Canada Post may require you to wait 30 days before putting in a trace, whereas UPS will begin trace within a week. For small inexpensive items Canada Post is an excellent choice. Since each customer will have different priorities with regards to speed and services versus cost, we have made it easy for you to choose the level of service you desire.

Special Considerations for USA and international customers- Please note that normally Canada Post will take 3 to 7 days to deliver packages to United States; However Canada Post does not guarantee their delivery times, because when the package crosses the border the US Postal Service will take over the delivery of the package. We have had many cases (as much as 30%) where the Post took over 4 weeks to deliver to the USA. Therefore if time is of the essence we recommend using UPS, if your are willing to wait anywhere from 3 to 30 days then the cheaper Post option will be adequate for your needs.

We ship products using UPS or Canada Post only.

We provide built-in shipping calculators from both UPS and Canada Post in order to provide you with accurate and up to date shipping quotes.

Please verify your shipping cost before purchasing products. Depending on how far you are located from Toronto, it is quite possible that shipping may be more than the cost of the item. With accurate quotes you will have all the information required to make an informed decision on whether to purchase the item.

It is not necessary to register or checkout to obtain a shipping quote only. When clicking "Buy Now" or "Add to Cart" you will see the shipping quote window on the next page where you will input your postal or zip code for your destination.

Only upon final checkout you will be asked to select a shipping service option.

Estimated arrival dates shown on shipping calculators are approximate, and assume that the item is paid for and shipped out the next business day.

Many countries (including the USA) impose their own customs, duties, tariffs, and taxes etc. on items being shipped and imported from a foreign country. Due to various trade agreements and minimum dollar amounts the majority of items will be duty free, however if fees are imposed, the purchaser will be responsible for the payment.

Frequently Asked Shipping Questions

1. What is the difference between "Buy Now" and "Order Now"?
Products listed as "Buy Now" means that the items have been reserved and set aside for sale on our website and thus are available for immediate delivery. Products listed as "Order Now" means that the items may or may not be in stock. If the item is in stock in our retail store then the item can be shipped immediately. If it is not in stock you can still purchase the item and we will order it for you. We will also email you to let you know the wait time for receipt of your product. In general if our suppliers have the items in stock in their warehouse it will take about a week for them to deliver to our store. Some specialty or custom made products may take anywhere from 8 to 16 weeks such as custom goalie pads.

2. Can I know how much is the shipping cost before I register or check out?
Yes, we offer built-in shipping calculator for Canada Post and UPS. When you click "Buy now" or "Add to cart", you will see the shipping quote at the next page, after you punch in your postal code or zipcode, you can get the shippping price to your location.

3. Do you ship to PO Boxes?
Yes, however UPS does not ship to PO Boxes, therefore the only shipping option that you must select is a service by Canada Post.

4. When will my item be shipped?
If item is is stock we will attempt to ship your item within 48 hours after payment has been received.

5. Do you ship on weekends?
No, our shipping department is open Monday to Friday, 9:00am to 5:00pm Eastern Time.

6. Do you offer combined shipping?
At present time we do not offer combined shipping.

7. I have my own courier account; do you accept my account number?
At present time our automated checkout and shipping modules do not support a user owned account. Please do not purchase item if this is not acceptable to you.

8. How are shipping rates calculated?
Both UPS and Canada Post, as well as most of the major Canadian couriers, charge you by the greater of actual weight or dimensional weight. Dimensional weight is a calculated weight that is based on the dimensions and volume of the box. For example a large box carrying goalie pads may only actually weigh 12 lbs, however due to the size of the box the dimensional weight is over 50 lbs.

9. Do you recommend UPS or Canada Post?
Both companies provide excellent service. In general UPS is faster than Canada Post, however Canada Post is usually cheaper. UPS has excellent tracking features; UPS will automatically email you your tracking number. If packages are lost(a rare event) Canada Post may require you to wait 30 days before putting in a trace, whereas UPS will begin trace within a week. For small inexpensive items Canada Post is an excellent choice. Since each customer will have different priorities with regards to speed and services versus cost, we have made it easy for you to choose the level of service you desire.

10. Will you ship ground service for overseas purchasers?
Unfortunately due to the lack of tracking and length of time needed ( 8 to 16 weeks) we only ship by Air for overseas purchasers. Both UPS and Canada Post have varying levels of Air service to choose from.

11. What if I have more questions on shipping?
Feel free to email us at shipping@goalieheaven.com, and we will be happy to answer your questions.

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